Frequently Asked Questions
Your User ID is the e-mail address that you entered into the Secure Order Form when you ordered the program. Your password was assigned to you in your confirmation e-mail (you may change your password in the Customer Account Panel after you Login to your account with the password provided). Click on theCustomer Login link on any webpage in our site. Follow the directions on the Login page if you forgot your password. If you do not remember which e-mail address (User ID) you used (after trying all e-mail addresses that you may have used) contact us using the webform found at the bottom of this page.
You must gain access to the program material through theCustomer Login page. Please make sure that you are entering the correct information. THE PASSWORD IS CASE SENSITIVE! You must use proper capilization. If you get an "Invalid User ID or Password" warning, then you will want to re-check your entry and make corrections. After a couple of attempts, click on the "Forgotten Password" link for further options. If everything fails, please use the E-Mail Support form at the bottom of this page to report the problem.
99.999% of problems opening up the study material are because of "settings/preferences" that have been made in your computer. Your computer settings and/or browser settings and/or internet connection may prevent proper downloading of the program files. You are not alone; several thousand people just like you are active subscribers and there are usually two or three dozen folks using the materials without any problems at any given time. First; try logging into your account using a DIFFERENT browser - you may have to set the new browser as the default browser if you are linking from your confirmation email. If you download a different browser, it will have DEFAULT settings that will work perfectly with this program. Use the Customer Help Center at the bottom of the Access Panel to fix the problem. If all else fails; use a different computer (you will use the same Customer ID and Password). You can access your the Online CDL Test Prep Program from any computer device that is connected to the internet. Alternately; you can check with a person that understands computers that can correct your settings.
Just click on the appropriate links at the bottom of your Main Access Panel "Help Center" for complete information and instructions.
Make sure that you have your Adobe Reader settings to OPEN up your .pdf files instead of SAVE. Otherwise, you will find the .pdf files in your DOWNLOAD folder (or other folder that was set as a preference) instead of "seeing" them in your browser window/tab which is the preferable "setting". Your computer may not have a valid edition of Adobe Reader™. You may have to download a free edition of Adobe Reader™ directly from the publisher. Simply click on the Adobe Reader™ download link located in the "Help Center" of the Main Access Panel page and follow the download and installation instructions.
If you find broken link(s), material that you feel is incorrect or any other item that you just can't figure out, you can use the E-mail Support form at the bottom of this page to report the problem. We will look into the item and respond back to you by email. If you have a concern with a particular question/answer, please take the time to read the question and optional answers very carefully before submitting an inquiry - 95% of such concerns are usually the result of mis-reading or not understanding a "nuance" in the question or answer.
Many small improvements to our program have been initiated by suggestions from our customers. Please feel free to share your ideas with us. To do so, please use the web-form located at the bottom of the page.
Many participants want to show their appreciation for how well our program works and to share their experience with others. If you would like to share your appreciation, please use the E-Mail Support form at the bottom of this page. We only include a small fraction of testimonials in our website. If you would like to be considered for inclusion, we need you to include your City and State of residence. If chosen for inclusion, we will include ONLY the first and last initials of your name and the city and state that you are from. Also, please be aware that by submitting a testimonial, you are amending our privacy statement to the extent that you authorize this minimal personal information; that being your the initials of your name along with your city and state of residence.
You can change your password. You can print a duplicate Invoice and Receipt directly off of that page.
You can print off a duplicate Invoice and Receipt directly from your Customer Account page.
If you are a current active customer; we often include special offers in the account section of your Main Access Panel. These offers may include the following: (1) An offer for you to extend your subscription an additional 90 days for just $14.95 (a $25.00 savings). You may take advantage of this offer by clicking on the "Extend Subscription Now" button found in the account section of your main Access Panel - that is valid only for YOU (using the SAME e-mail address as your original order), and must be used prior to your regular subscription expiration date. (2) A Promo Code discount of $15.00 off our already discounted price for anyone that you refer our product to - They get their subscription for just $24.95 instead of the already discounted price of $39.95! This can be used for as many of your friends as you wish! It must be applied no later than its expiration date. When offered, this Promo Code is found in the account section of your Main Access panel.